Pyrigen Incorporated | Last updated 30 September 2026
These Terms of Service are the agreement between you and Pyrigen Incorporated for your account and use of the VoiceReason.AI service. By creating an account or purchasing or using a subscription, you agree to these Terms.
VoiceReason.AI lets you rehearse sales calls against an artificial buyer. You create or select a buyer persona, call a VoiceReason phone number, have a spoken practice conversation, and receive a software-generated coaching report afterward.
The buyer is not a person. It is software using a synthetic voice. Treat everything in a practice call as invented: the buyer, the person, the company details, the situation, and anything the buyer says. Some of it is built from information and web addresses you give us, and from pages linked to those addresses. We do not verify any of it, so we make no claim that any of it is accurate or current. If any of it happens to be true, that is coincidence. Nothing in a practice call is said, approved, or authorized by any actual company or person, and naming a company in a practice call does not mean it is connected with Pyrigen or has endorsed VoiceReason.
You must be at least 18 years old. VoiceReason is currently offered for use in the United States. Do not create an account from another country unless we have expressly made the service available there. We may require a United States residence or business location, United States billing information, and a confirmation that you are purchasing VoiceReason for use in the United States.
If you create an individual account, you agree to these Terms for yourself even if you use the service in connection with your job. You do not represent that you can bind your employer merely because you use VoiceReason at work. If Pyrigen enters into a separate order form, business agreement, or other written agreement with your employer or another organization, that agreement controls to the extent it conflicts with these Terms.
Keep your login details secure. You are responsible for activity through your account unless the activity results from something Pyrigen is responsible for. Tell us promptly if you believe someone else has access to your account.
An individual account is for one person. Do not share login credentials or resell access. Where we provide organization-managed access, an order form or business agreement may set different account and administration rules.
When we offer a free trial, the trial is the first seven days of a subscription, not a separate product. This Section 4A describes how those seven days differ from Section 4. Where this Section and Section 4 differ, this Section controls during the trial; everything else in these Terms applies from the day you start.
Your subscription automatically renews at the billing cadence shown at checkout until you cancel. Before we first charge you, or before you start a free trial that leads to a charge, we will clearly show the recurring price, billing cadence, renewal terms, and how to cancel, and we will ask you to affirmatively agree to the recurring subscription.
After purchase, we will send or make available an acknowledgment you can keep that includes the renewal terms, cancellation policy, and information about how to cancel. We keep records of the consent you gave to the recurring subscription for at least three years, or one year after the subscription contract ends, whichever period is longer, and longer if another applicable law requires it.
You can cancel the automatic renewal yourself online from your account. You do not need to call us or speak with anyone. If you cannot access your account, contact hello@voicereason.ai and we will provide a reasonable alternative way to cancel.
Cancellation stops the next renewal. Your subscription remains active until the end of the billing period you have already paid for, and your included call time continues to be issued and to expire as described in Section 4 for as long as the subscription remains active. When that period ends, the subscription ends, any remaining call time expires, and we stop charging you.
Downgrades normally take effect at the next renewal rather than in the middle of a paid billing period. Until the effective date, your current plan, your included call time, and your maximum call length remain unchanged.
We may allow an upgrade to take effect during the current billing period. If we do, we will show the new plan, the additional current-period access, any one-time prorated upgrade charge, the new recurring price and billing cadence, and when the new recurring price will take effect before you confirm the upgrade.
A one-time current-period upgrade charge, if offered, is separate from the future recurring subscription price and must be separately disclosed and authorized. The new recurring price will take effect only after any notice period required by applicable law has been satisfied. For consumers in jurisdictions that require a specific fee-change window, including California, we will provide fee-change notice in the required timeframe before the changed recurring fee takes effect.
A pending plan change does not create a cash balance, carry unused call time into another plan, or extend the expiry of call time from the current month unless we expressly say otherwise.
Payments are non-refundable except where applicable law requires a refund or we expressly tell you otherwise. We do not issue prorated refunds for a partial billing period or for call time you did not use before it expired.
If we permanently discontinue the paid service and cannot provide service for a portion of a period you already paid for, we will provide the refund, credit, or other remedy required by applicable law. If something went genuinely wrong on our side, contact us so we can investigate and try to fix it.
We may change plan prices or subscription terms prospectively. If a change affects an existing recurring subscription, we will give the advance notice required by applicable law and tell you how to cancel before the change takes effect. A price or fee change will not be applied retroactively to a billing period you already paid for.
Where applicable law requires a specific notice window for a recurring fee change, we will provide notice within that window. For California consumers, our intended operating rule is to provide notice of a recurring fee change no less than 7 days and no more than 30 days before the change takes effect, unless applicable law requires a different approach.
Every VoiceReason practice call is recorded and transcribed because the recording and transcript are necessary to run the conversation and produce the coaching report. There is no unrecorded version of the practice-call service.
At the start of each call, before the practice conversation begins, we tell the caller that the call is being recorded. If you do not consent to recording and transcription, do not continue the call.
We currently retain call audio and transcripts in our own systems for 12 months and then delete them, subject to legal requirements and limited backup or security processes described in our Privacy Notice. Our voice provider keeps its own copy of call audio and transcripts under its own terms rather than ours, and on our current plan with that provider it retains those inputs indefinitely rather than on a fixed deletion schedule. The Privacy Notice provides additional detail about how call information is handled and about the providers involved.
You keep your rights in the buyer personas you create and the information you say or submit to VoiceReason (together, "Your Content"). We do not claim ownership of Your Content and we do not publish it as marketing material or public examples without your permission.
You give Pyrigen a limited, non-exclusive license to host, transmit, record, transcribe, analyze, and otherwise process Your Content only as reasonably necessary to provide, maintain, secure, support, and troubleshoot VoiceReason, comply with law, and enforce these Terms. Product improvement using call content is limited as described in the Privacy Notice.
VoiceReason does not use customer call audio or transcripts to train publicly available general-purpose AI models, and we do not authorize our service providers to use customer call audio or transcripts for that purpose.
You are responsible for what you put into VoiceReason. You represent that you have the right to provide and use the information you enter or say. Do not disclose confidential information, trade secrets, personal information, or other material belonging to an employer, customer, prospect, or other person unless you are authorized to provide it for this purpose.
You may use, copy, download, and share coaching reports generated for your account for your own internal business or professional purposes, subject to any obligations you owe to your employer or other people whose information may appear in the report. Pyrigen retains ownership of the VoiceReason software, scoring logic, prompts, templates, product design, and other underlying technology and materials.
Do not use VoiceReason to break the law, violate another person's rights, harass or threaten anyone, submit information you have no right to disclose, impersonate a real person deceptively, or generate or distribute unlawful content.
Do not try to gain unauthorized access to the service or another user's account, interfere with or overload the service, defeat the technical controls that set what your plan includes, scrape the service at scale, reverse engineer it except where the law expressly permits that right, resell access, or use the service or its output to build or train a competing product in violation of applicable law or your contractual obligations.
We may suspend or close access that violates these rules or creates a material security, legal, or abuse risk.
Our Acceptable Use Policy forms part of these Terms and adds rules specific to practice calls, personas, recordings, and coaching reports. If it conflicts with these Terms, these Terms control.
VoiceReason is a sales-practice and coaching tool. The artificial buyer and coaching report are generated by software and may be incomplete, inconsistent, or wrong. They are not a guarantee or prediction of how a real prospect will behave or whether you will win a deal, improve sales performance, or achieve any particular business result.
VoiceReason scores, reports, transcripts, summaries, and other outputs are not designed or validated to make or substantially assist employment decisions. They should not be used to make decisions about hiring, termination, promotion, compensation, discipline, assignment, evaluation, or other terms or conditions of employment. They are not legal, financial, employment, or other regulated professional advice.
Where an organization gives another person access to the Service, that organization’s administrators can see that person’s practice calls, transcripts and coaching feedback, including any coaching conversation.
Customer is responsible for any notices or consents required from the people it gives access to the Service, and for its own compliance with the laws that apply to it.
IF CUSTOMER DOES NOT DO WHAT THIS SECTION REQUIRES, AND PYRIGEN INCORPORATED IS SUED, INVESTIGATED OR FINED BECAUSE OF IT, CUSTOMER WILL DEFEND PYRIGEN AND PAY THE COST, INCLUDING LEGAL FEES AND ANY SETTLEMENT CUSTOMER AGREES TO.
A purchaser can buy access for other people. The purchaser’s administrators can see the practice calls, transcripts and coaching feedback of the people it gives access to.
We may add further organization features, such as additional administration, permissions or reporting. If we do, those features may come with additional terms or notices.
If you separately opt in, we may text you a link to your coaching report after a practice call. Message frequency varies and is expected to be about one message per completed practice call. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also turn messages off in your account or communicate a clear opt-out request through a reasonable support channel.
Text-message consent is optional and is not a condition of purchase. Our Privacy Notice explains how we handle mobile information and text-message consent records.
Pyrigen and its licensors own VoiceReason, including the software, synthetic-buyer system, scoring and coaching methods, interfaces, documentation, trademarks, and other product materials, except for Your Content and third-party materials. These Terms give you only the limited right to use the service as intended while your access is active.
Our Privacy Notice explains what information we collect, how call recordings and transcripts are processed and retained, which categories of service providers receive information, how text-message information is handled, and the choices available to you. The Privacy Notice is part of the information you should review before using VoiceReason.
We do not promise that VoiceReason will be available without interruption or error. Providers can have outages, calls can fail, and we sometimes need to maintain or change the service. We may modify features, call time limits, or technical requirements prospectively, subject to the subscription and notice commitments in these Terms and applicable law.
TO THE FULLEST EXTENT THE LAW ALLOWS, VOICEREASON IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow certain warranty exclusions, so those exclusions apply only to the extent permitted by law.
TO THE FULLEST EXTENT THE LAW ALLOWS, PYRIGEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST DEALS, LOST REVENUE, LOST PROFITS, LOST OPPORTUNITY, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO VOICEREASON.
TO THE FULLEST EXTENT THE LAW ALLOWS, PYRIGEN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO VOICEREASON OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID PYRIGEN FOR VOICEREASON DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS. Nothing in these Terms limits liability or a statutory right that applicable law does not allow us to limit or waive.
You may stop using VoiceReason and close your account at any time. Closing your account does not by itself create a refund for a paid period unless applicable law requires one.
We may suspend or end access if you materially violate these Terms, fail to pay amounts due, create a security or legal risk, abuse the service, or if we stop offering VoiceReason. If we permanently discontinue paid service, we will not knowingly charge you for a future period that we will not provide and will provide any remedy required by applicable law for a prepaid period we cannot deliver.
We may update these Terms. We will change the date at the top and, if a change materially affects your rights or obligations, provide notice in a reasonable manner before the change takes effect when required by law. Changes are prospective unless applicable law allows otherwise.
A material change to the arbitration provision will not be applied to a dispute that arose before the change took effect unless you agree or applicable law permits that result. If applicable law requires affirmative consent to a material change, we will obtain it.
Texas law governs these Terms, without regard to conflict-of-law principles, except to the extent applicable law gives you rights that cannot lawfully be waived by that choice. For a dispute that is not required to be arbitrated under Section 25, the parties consent to the jurisdiction of state or federal courts located in Texas, except where applicable law gives you a nonwaivable right to proceed elsewhere.
PLEASE READ THIS SECTION CAREFULLY. Except for the matters described below, it requires disputes between you and Pyrigen to be resolved by binding individual arbitration instead of a lawsuit in court. Arbitration means there is no judge or jury, and court review of an arbitration award is limited. You may opt out of this arbitration agreement as described below.
Before either side starts arbitration, the person raising the dispute must send a written notice that includes the sender's name, the email address on the VoiceReason account concerned, a description of the problem, and the relief requested. You may send your notice to hello@voicereason.ai. Pyrigen may send a notice to the email address associated with your account. A notice is treated as received on the day it is delivered to the address it is sent to under this paragraph. The parties will then have 60 days from that day to try in good faith to resolve the dispute. Neither side may start arbitration until that 60-day period ends. Any applicable limitations period is tolled during this required informal-resolution period to the extent permitted by law.
If the dispute is not resolved, any claim arising out of or relating to VoiceReason or these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA). If the AAA determines that its Consumer Arbitration Rules apply, those rules will govern. Otherwise, the AAA Commercial Arbitration Rules will govern. The rules in effect when the arbitration is filed apply unless applicable law requires otherwise. Judgment on the award may be entered in any court with jurisdiction.
Claims must be brought on an individual basis and not as a class, collective, consolidated, or representative action, to the fullest extent permitted by law. This individual-claim requirement does not prevent the AAA from applying its Mass Arbitration Supplementary Rules or other administrative coordination procedures when the AAA determines that those rules apply to a group of individual demands. Pyrigen and you agree that the AAA, including any process arbitrator appointed under its rules, may administer those procedures as provided by the applicable AAA rules.
Either side may bring an individual claim in small claims court if the claim qualifies. Either side may ask a court for temporary or injunctive relief to stop actual or threatened misuse of intellectual property or unauthorized access to the service. Nothing in this Section prevents either side from reporting a matter to, or seeking relief that only can be provided by, a government agency.
The hearing location and whether the matter proceeds by documents, telephone, video, or in person will be determined under the applicable AAA rules and applicable law. Filing fees, administrative fees, and arbitrator compensation will be allocated under the applicable AAA rules, except that Pyrigen will pay any amount it is required to pay by those rules or applicable law.
You may opt out of this arbitration agreement by emailing hello@voicereason.ai within 30 days after you first accept these Terms. Use the subject line "Arbitration opt-out" and include your name and the email address on your VoiceReason account. No special form or mailed letter is required. Opting out affects only this arbitration agreement; it does not cancel your subscription or change the rest of these Terms.
To the fullest extent permitted by law, you and Pyrigen waive the right to a jury trial and the right to participate in a class, collective, consolidated, or representative action for disputes covered by this Section.
If the waiver of class, collective, consolidated, or representative proceedings is found unenforceable for a particular claim or request for relief, that claim or request will proceed in court after any arbitrable individual claims are resolved, unless applicable law requires a different sequence. If any other part of this Section is unenforceable, the remainder remains in effect to the fullest extent permitted by law. This Section survives cancellation, account closure, and the end of a subscription.
These Terms, the Privacy Notice, the Acceptable Use Policy, the plan and recurring-billing disclosures shown when you subscribe, and any separate written agreement that expressly applies to your account make up the agreement governing VoiceReason. If a separate signed business agreement conflicts with these Terms, the separate agreement controls for that business relationship.
If we do not enforce a provision immediately, that does not waive it. You may not transfer your account or these Terms without our written consent. Pyrigen may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or similar transaction. If a provision outside Section 25 is unenforceable, the rest remains in effect.
Questions about these Terms? Email hello@voicereason.ai.
See also our Privacy Notice.