Pyrigen Incorporated | Last updated 30 September 2026
This notice explains what information VoiceReason.AI collects, why we use it, who receives it, how long we keep it, and the choices available to you. It covers the VoiceReason website, accounts, practice calls placed to VoiceReason phone numbers, the waitlist, and text messages we send with your consent.
VoiceReason.AI is a product of Pyrigen Incorporated, a Texas corporation. When this notice says "Pyrigen," "VoiceReason," "we," or "us," it means Pyrigen Incorporated as the operator of VoiceReason.AI.
VoiceReason is currently offered for use in the United States. We do not intentionally offer the account service to users outside the United States unless we expressly make it available in that location. Account signup may require a United States residence or business location, United States billing information, and a representation that the service is being purchased for use in the United States.
Practice calls placed to VoiceReason numbers are recorded and transcribed. Recording and transcription are necessary to run the practice conversation and produce the coaching report; there is no unrecorded version of the practice-call service.
At the start of each call, we tell you: "Thanks for calling VoiceReason. This call is recorded and transcribed for sales coaching. By continuing, you consent." If you do not consent, do not continue the call.
The buyer you speak with is an artificial voice generated by software, not a human being.
We keep call audio and transcripts in our own systems for 12 months and then delete them, subject to legal requirements and limited technical processes such as backups, security logs, or deletion queues that may take additional time to cycle out. A copy also sits with the voice provider that carries and transcribes the call, and that provider retains its copy under its own terms rather than ours, as described below. Coaching reports and non-content session records are retained as described below.
A practice call may feel private, but anything you say can be recorded and transcribed. Sales rehearsals can easily include real prospect names, customer information, pricing, employer information, or other confidential details. Do not say or enter information that you are not authorized to disclose to VoiceReason and its service providers for this purpose.
We do not publish your practice calls, transcripts, coaching reports, or personas as public examples or marketing material without your permission.
VoiceReason depends on third-party technology to carry calls, generate or synthesize voice, transcribe speech, operate the artificial buyer, create coaching output, host data, and secure the service. As a result, call audio, transcripts, personas, and related information may be processed by the service providers that perform those functions for us.
We disclose information to those providers only as reasonably necessary for the services they provide to VoiceReason and subject to the contracts, settings, and legal requirements that apply to those relationships.
VoiceReason does not use customer call audio or transcripts to train publicly available general-purpose AI models, and we do not authorize our service providers to use customer call audio or transcripts for that purpose. Where a provider offers controls that restrict model training or secondary use, we configure those controls consistently with this commitment. We have done so with our voice provider, which is the provider that receives call audio and transcripts.
We may use aggregated, de-identified, or non-content operational information to understand and improve the product.
This notice does not promise that ordinary audio recording is a biometric process. If VoiceReason or a provider creates a voiceprint, speaker-identification profile, speaker embedding used to identify a person, or other biometric identifier from a caller's voice, we will address any additional notice, consent, use, disclosure, security, and retention requirements that apply before using that functionality for VoiceReason.
If you separately opt in, we send you a text message containing a link to your coaching report after a practice call. Message frequency varies and is expected to be about one message per completed practice call. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also turn text messages off in your account or communicate a clear opt-out request through a reasonable support channel.
Text messages are optional. Consent to receive them is not a condition of purchase, and the core VoiceReason service can be used without report-link text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as our messaging provider, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use service providers to operate VoiceReason. Depending on the feature, those providers may include:
We may also disclose information when reasonably necessary to comply with law, legal process, or government requests; investigate fraud, abuse, or security incidents; protect the rights or safety of users, Pyrigen, or others; or complete a corporate transaction such as a merger, financing, reorganization, or sale of assets, subject to applicable law.
Providers that process call audio. Our voice provider receives call audio and transcripts in order to carry and transcribe the call, and retains what it receives under its own terms rather than ours. On our current plan with that provider, it retains those inputs indefinitely rather than on a fixed deletion schedule. We do not authorize it to use customer call audio or transcripts to train its models, and we have disabled the model-training control it makes available to us.
Deletion from active systems does not always remove information immediately from disaster-recovery backups or logs. Information in those systems is isolated from ordinary use and ages out under the applicable backup or security cycle.
Depending on where you live and whether a particular privacy law applies to Pyrigen, you may have additional privacy rights. We will honor rights that apply to VoiceReason and your information. We will not discriminate against you for exercising a privacy right provided by applicable law.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. No internet or cloud service can promise perfect security, and we do not make that promise.
VoiceReason is designed for working sales professionals and is not intended for anyone under 18. We do not knowingly collect personal information from children through VoiceReason accounts.
If we change this notice, we will update the date at the top. If a change materially affects how we handle information, we will provide additional notice when applicable law requires it or when we otherwise determine that additional notice is appropriate.
Questions about this notice or a request about your information? Email hello@voicereason.ai.
See also our Terms of Service.