Pyrigen Incorporated | Last updated 12 September 2026
This Acceptable Use Policy applies to your use of VoiceReason.AI. It forms part of the Terms of Service between you and Pyrigen Incorporated and is incorporated into them by reference. Words defined in the Terms have the same meaning here. If anything in this Policy conflicts with the Terms, the Terms control.
This Policy expands on Section 13 of the Terms. It does not replace it, and it does not create rights or remedies beyond those in the Terms.
VoiceReason is a sales-practice and coaching tool. You call a VoiceReason number, hold a spoken practice conversation with an artificial buyer, and receive a software-generated coaching report. Use the service for that purpose and for the ordinary business activities that support it, such as training, self-review, and coaching within your own organization.
Do not use VoiceReason to break the law, to violate another person's rights, or to harass, threaten, defame, or abuse anyone. Do not use it to generate or distribute unlawful content, or content that sexually exploits or endangers a child.
Do not use VoiceReason to plan, rehearse, or carry out fraud or deception directed at a real person, including a rehearsal of a call whose purpose is to defraud, mislead, or unlawfully pressure someone.
You are responsible for what you say to VoiceReason and what you enter into it. You represent that you have the right to provide it for this purpose. This repeats Section 12 of the Terms because it is the rule most easily broken by accident.
In particular, do not enter or speak:
Confidential information, trade secrets, or other material belonging to an employer, customer, prospect, or other person, unless you are authorized to provide it for this purpose.
Personal information about another person that you are not authorized to disclose. Business information your organization holds about its own prospects and customers (their organization, role, buying situation, stated priorities and objections, and your dealings with them) may be used to build a practice persona under Section 4; a person's private life, contact details, and the categories listed next may not.
Special categories of personal information, including health information, financial account information, government identification numbers, biometric identifiers, or information about a person's race, religion, political opinions, sexual orientation, or union membership.
Information about anyone under 18.
Do not upload, play into a call, or otherwise submit a recording of a real conversation with a real person, whether or not that person consented to the original recording. VoiceReason is for practice conversations with an artificial buyer, not for processing recordings of real calls.
Buyer personas are for practice and are always fictional. You may build a persona from business information you legitimately hold about a real prospect or customer so that your team can rehearse for a real conversation, but the persona must be given a fictional name and must never be presented, to your team or to anyone else, as the real person. Do not use a real person's name, contact details, voice, likeness, or details of their personal life to build a persona, and do not add invented facts, character judgments, or misconduct about the person a persona is modeled on. VoiceReason gives every persona a fictional name when it is built; do not remove or work around that.
Do not use VoiceReason to impersonate a real person deceptively, to create a voice that imitates a specific real person, or to produce material intended to be passed off as a genuine recording of a real person.
VoiceReason scores, reports, transcripts, summaries, and other outputs are generated by software and are not designed or validated to make or substantially assist decisions about people. Do not use them to make or substantially assist decisions about hiring, termination, promotion, compensation, discipline, assignment, evaluation, or other terms or conditions of employment, and do not use them as the basis for decisions about credit, insurance, housing, education, or access to any other benefit or service. Section 14 of the Terms states this obligation and this Policy does not narrow it.
Do not present a coaching report or transcript as an objective assessment of a person's ability, honesty, or fitness for a role.
Do not attempt to gain unauthorized access to VoiceReason, to any account other than your own, or to any system or network connected to the service. Do not probe, scan, or test the security of the service except under a written authorization from us.
Do not interfere with or overload the service, disrupt other users, introduce malicious code, or attempt to defeat rate limits, usage limits, demo limits, or other technical controls. Do not scrape the service at scale or use automated means to place calls other than through the interfaces we provide.
Do not reverse engineer, decompile, or disassemble the service, except where the law expressly permits you to do so and only to the extent it permits.
Do not resell, sublicense, rent, or provide VoiceReason as a service to anyone outside your own organization, and do not share account credentials. Seats are for the individuals they are assigned to.
Do not use VoiceReason, or its output, to build or train a competing product, in violation of applicable law or of your contractual obligations to us.
Every practice call is recorded and transcribed, and there is no unrecorded version of the service. Do not invite or allow another person to speak on a VoiceReason practice call without telling them first that the call is recorded and transcribed. If you use VoiceReason where someone else can overhear the call, that is your responsibility, not ours. Section 11 of the Terms and our Privacy Notice describe how call information is handled.
If you believe someone is using VoiceReason in a way this Policy prohibits, email hello@voicereason.ai with enough detail for us to identify what you are reporting.
We may suspend or end access that violates this Policy or the Terms, or that creates a material security, legal, or abuse risk, as described in Section 22 of the Terms. We may also remove or restrict access to content, limit a feature, or take other action we reasonably consider necessary to protect the service, other users, or ourselves.
We do not monitor all activity on the service and we do not undertake to do so. Nothing in this Policy obliges us to investigate a report, to act on it, or to act within any particular time, and our decision not to act in one case does not waive our right to act in another.
We may update this Policy. We will change the date at the top and, if a change materially affects your rights or obligations, provide notice in a reasonable manner before the change takes effect when required by law. Changes are prospective unless applicable law allows otherwise.
Questions about this Policy? Email hello@voicereason.ai.
See also our Terms of Service and our Privacy Notice.